CoreNet Global ATL Chapter Ed Forum Booklet - Flipbook - Page 14
Learning Objectives: By the end of this session, participants will be able to:
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Understand the full tenant journey and identify critical moments that shape satisfaction and retention.
Explore best practices for integrating leasing, onboarding, and ongoing service into a cohesive
experience.
Evaluate the role of digital platforms, data analytics, and tenant feedback in enhancing service delivery.
Identify strategies for building long-term relationships with tenants through proactive engagement and
personalized support.
Apply practical frameworks to assess and improve tenant experience across their real estate portfolio.
